Delivery Policy
1. Digital Delivery Only
All products available on this website are delivered in digital form only.
No physical goods are shipped.
2. Delivery Method
Digital gift cards and codes are delivered through:
- email to the address provided during checkout, and/or
- the customer account area, where applicable.
3. Delivery Time
Most orders are processed and delivered within up to 4 hours after successful payment.
In exceptional cases, delivery may take up to 24 hours due to:
- additional payment verification,
- fraud prevention and security checks,
- technical or system-related issues.
4. Customer Responsibility
Customers are responsible for:
- providing a valid and accessible email address,
- checking spam or junk folders,
- ensuring all personal details are entered correctly.
Cardzeno is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
5. Delayed or Failed Delivery
If your gift card has not been delivered within the expected timeframe, please contact our support team with your order details so we can investigate and resolve the issue.
6. Contact
For any delivery-related inquiries, please contact us at:
info@cardzeno.com